Privacy & Data Collection Notice

Introduction

Welcome to elearn.tmlhub.com, the internal e-learning platform operated by TML Remittance Center Sdn Bhd ("we," "our," or "us"). This Privacy Policy outlines how we collect, use, disclose, and protect personal data in compliance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

This platform is exclusively for internal use by employees and authorized personnel of TML Remittance Center Sdn Bhd. By accessing or using this platform, you acknowledge and consent to the terms of this Privacy Policy.

1. Purpose and Scope

This Privacy Policy applies to all employees and authorized personnel accessing elearn.tmlhub.com. The platform is used to deliver mandatory training, track learning progress, and ensure compliance with regulatory requirements.

2. Consent for Data Collection

By using elearn.tmlhub.com, you acknowledge that participation in the platform’s modules, quizzes, and related activities is a requirement for fulfilling your role and responsibilities. This includes the collection and processing of personal data as outlined in this policy.

Consequences of Non-Consent:

If you do not consent to the processing of your personal data, you will not be able to access the platform. Participation in training activities is linked to your Key Performance Indicators (KPIs). Non-completion of assigned modules and quizzes, due to non-consent or non-participation, may negatively impact your performance evaluation. These training activities are integral to compliance with organizational policies and regulatory standards.

3. Types of Data Collected

Mandatory Data (Required for Account Creation)

• First Name
• Last Name
• Email Address

Optional Data (Voluntarily Provided by Users)

• Phone Number
• Profile Image
• Identification Number (ID Number)
• Address

System-Generated Data

• Learning progress (e.g., course completions, quiz results)
• Login and activity logs
• IP Address (Automatically collected for security purposes)

4. Purpose of Data Collection

We collect and process your personal data for the following purposes:

• To create and manage user accounts for access to the platform.
• To track and report your learning progress, completion of training modules, and quiz results for compliance and performance evaluation purposes.
• To enhance security by collecting device and IP address information to detect unauthorized access or suspicious activity.
• To communicate essential updates related to the platform and your training activities.

5. Use of Personal Devices

Employees may access the platform from company-provided devices or personal devices, including phones, tablets, or laptops. Whether using office or personal devices, the same security protocols and privacy standards apply. Device-related information (such as IP address) will be collected for the purposes of security and platform optimization.

6. Data Retention

Personal data, including system-generated data such as activity logs and IP addresses, is retained for operational, security, and compliance purposes. Data will be kept as long as necessary to fulfill these purposes and will be deleted or anonymized when no longer required.

7. Impact of Non-Consent or Non-Participation

If you do not provide consent for the processing of your personal data, you will be unable to access elearn.tmlhub.com and participate in required training modules. Participation in these modules and quizzes is mandatory for performance tracking and is linked to your KPIs.

Failure to complete the required training activities will result in a negative impact on your KPIs, as these activities are essential to meet regulatory compliance and internal performance standards.

8. Data Security

We implement industry-standard security measures to protect your personal data. These include:

• Encryption of data during transmission and storage.
• Access control measures to ensure only authorized personnel can access sensitive data.
• Regular security audits to monitor and improve platform security.

9. Your Rights

In accordance with the Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data:

• Access: Request access to the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete personal data.
• Deletion: Request deletion of optional data (e.g., phone number, profile image).
• Withdrawal of Consent: Withdraw consent for the processing of optional data at any time, without affecting access to mandatory services, unless the non-consent affects compliance or performance tracking.

To exercise any of these rights, please contact us at support@tmlhub.com.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to ensure the proper functioning of the platform, improve user experience, and monitor platform security. By using the platform, you consent to the use of cookies and the collection of system-generated data, including IP addresses.

11. Updates to the Privacy Policy

We reserve the right to update this Privacy Policy as necessary to reflect changes in our data processing practices, legal requirements, or platform functionality. Any updates will be communicated via internal channels or posted on the platform. Your continued use of the platform constitutes acceptance of any updated terms.

12. Contact Information

If you have any questions or concerns regarding this Privacy Policy or the handling of your personal data, please contact us: